Past integrated care board and integrated care system engagement

Engagement activities between July 2022 and January 2023

From its inception in July 2022, the integrated care board has endeavoured to focus on listening to the Cornwall and Isles of Scilly population through some new and some existing methods.

Outward facing public facing engagement has naturally concentrated on the following areas because of the huge demand on emergency and primary care services in the region:

  • people’s experience of accessing primary care services
  • people’s experience of urgent care services
  • people’s experience of pharmacy services

But in December, the integrated care board began to look at other areas of healthcare that the public have raised concerns about, as phase 1 of its integrated care strategy engagement. This engagement used Cornwall Council’s Let’s Talk Cornwall website for the first time to reach more people. The survey was advertised by the integrated care board and Cornwall Council.

A summary report on the engagement activities that have been led by the integrated care board’s engagement team, since the inception of the integrated care board, was presented to the citizen’s engagement and equalities committee.

Cornwall and Isles of Scilly developmental differences plan events

Public events were held on:

  • Friday 25 November 2022 from 9.30am to 3pm in Bodmin
  • Monday 28 November 2022 from 9.30am to 3pm in Penzance
  • Tuesday 29 November 2022 from 9.30am to 3pm in Truro

There were spaces for 50 people at each event that were booked using Eventbrite. All the events were heavily subscribed. 2 events were fully booked and the other event was just under fully booked.

Working in a structured way in small groups, parents and carers worked together with a multi-professional team of facilitators to look at what the changes could be made in the short, medium and longer term. They looked at what there already were for families and children and young people and what else is needed to achieve the aspiration of a truly child-centred service.

For the publicity information used to promote the events, please see the Cornwall and Isles of Scilly developmental differences plan information leaflet. The outcomes of the 3 events in November are currently being written up and will be published on this website soon

Suicide prevention strategy

The region’s suicide prevention strategy was informed by the views of local residents and people with lived experience of suicide bereavement and suicide attempts. Read the suicide prevention strategy.

‘Hear Our Voice’ report

Healthwatch Cornwall heard from 160 carers of people with dementia and memory loss about how services for people with memory loss and dementia could be improved.

The research report and recommendations can be accessed through Healthwatch’s website.

Patient and public voice (PPV) procurement partner engagement

NHS Cornwall and Isles of Scilly Integrated Care Board (NHSCIOSICB) commissions a range of health and care for the population of Cornwall and Isles of Scilly.

Commissioning is best described as a continual process of planning, agreeing, and monitoring services. It involves many different elements ranging from an assessment of the population’s health needs, to deciding and defining how best services are delivered, to going out to tender for services, to negotiating contracts and quality monitoring.

Over November 2022-January 2023 we advertised several volunteer vacancies for patient and public (PPV) procurement partners.

Our PPV procurement partners are members of a specific project team who assess tender bid responses for a service in order to award an NHS contract to the successful bidder.


The service which is currently being procured is the non-emergency transport service involving:

  • non-emergency patient transport
  • secure mental health transport
  • high dependency transport
  • car service

This opportunity has now closed and we will publish the outcome from this procurement once it is complete.

Page last reviewed: 3 July 2023

Alert: Industrial action

Industrial action by some consultants (senior doctors) and junior doctors is expected to take place this week. See our news article for more information.

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