Engagement opportunities

Our commitment to working with people and communities

We are committed to working in partnership with the people of Cornwall and the Isles of Scilly to shape the services we commission and provide. We will also work closely with our partners in the NHS, local authorities and the voluntary sector.

Cornwall and the Isles of Scilly has a very diverse population. We are keen to make sure that our involvement is inclusive and will seek out, encourage and welcome participation from people from diverse backgrounds and of all ages.

In working with others, we will ensure we:

  • involve people as early as possible in the decision-making process and before any decisions are made.
  • provide good information about the subject in question in a way that is understandable and easy to get.
  • be open and clear about what is (and is not) possible.
  • provide practical support where possible when people are asked to get involved, so that they can take part, for example using sign language interpreters.
  • tell people afterwards how their involvement has made a difference.

Demonstrating impact

We use the STAR method (Sharing-Task-Action-Result) method of recording what we and others do, as a result of feedback from the public and our engagement team report this to our Board. As an Integrated Care System, we are currently looking at adopting one single way of demonstrating what changes we make as a result of receiving feedback and making this available on one webpage.

Planning for the year ahead

We have just started to plan the year ahead. On our horizon are the following events:

  • Annual Conversation involving children and young people, hosted by Cornwall Council
  • Royal Cornwall Show
  • Cornwall Pride

We also plan to attend smaller more local events such as diabetes super clinics and local cancer support groups.

If you would like the team to visit an event or an activity near you or would like to be kept informed in upcoming engagement opportunities, please contact our communications and engagement team.

Expert reference groups and other ways to be involved

There are many different ways you can become involved in shaping health and care services in Cornwall and Isles of Scilly. These include:

Coming soon

We are currently developing some new ways for local people to get involved and will be advertising these shortly. This includes being a member of our digital engagement panel and joining an Expert Reference Group of people with lived experience of a particular health condition or with a particular interest in a specific area of healthcare.

New opportunities for 2024

Have your say: Gypsy, Roma and Traveller strategy

Residents, businesses and organisations are being asked for their views on a new draft strategy aimed at improving the lives of Gypsy, Roma and Traveller communities in Cornwall.

The 12-week consultation on the draft Gypsy, Roma and Traveller strategy ends on Friday 26 April.View the strategy and take part in the survey

Survey: digital tools to improve care

NHS England South West is working with health and care professionals to provide more proactive and personalised care to help people stay well at home for longer and reduce unscheduled hospital admissions.

As part of this work, they would like to know about your experience of care including how you feel about the use of digital tools and technology in your and your loved ones’ care.

Please share your views in this short survey which closes on 8 March 2024.

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