Help shape the future of health and care in Cornwall and the Isles of Scilly

People across Cornwall and the Isles of Scilly are being invited to share their views on the future of local health and care services as part of Caring Where It Matters — a new NHS communications and engagement campaign.

The campaign, launched by NHS Cornwall and Isles of Scilly Integrated Care Board (ICB), asks residents, community groups and partners to help shape plans for delivering more services closer to home, by completing an online survey , speaking to NHS teams who will be out and about across local communities over the coming weeks or coming along to a series of local engagement events happening over the next few months.

A key part of the campaign will be promoting the range of new services that are already improving local access to health and care services, including:

• the successful mobile X-Ray car that significantly improves healthcare access for local people by providing X-rays in the comfort of their own homes or care homes, which sees 80% of patients at home avoiding the need for a trip to the hospital. This runs alongside a Rapid falls response service, that helps people who have fallen and a Right care car that supports people with frailty or long term conditions who need urgent healthcare at home.
• Services available through NHS111 including out of hours GPs, mental health crisis support and a palliative and end of life crisis support line
• helping to prevent sickness, not just treating it, through our new integrated neighbourhood teams and community health and wellbeing workers who are referenced in the NHS 10 Year Health Plan
• how the NHS is moving from analogue to digital, with shared care records that enable approved health and care providers to access essential health information about their patients, and our frontline services using AI to identify and support patients most at risk of a hospital admission.

Local people’s views will feed into the development of a new Cornwall and Isles of Scilly 5-year health and care plan, aligned to the NHS 10 Year Health Plan. 

As well as the online survey, local NHS teams will be visiting local community venues, groups and events, encouraging people to share ideas and feedback on what matters most to them.

Susan Bracefield, acting Chief Executive of NHS Cornwall and Isles of Scilly ICB said:

“We want to make it easier for people to get the right care, in the right place, closer to home across Cornwall and the Isles of Scilly, which aligns to the NHS 10 Year Health Plan. To do that, we need to hear from the people who use our services every day and local people who may need to use services in the future. Whether you complete the online survey, speak to our teams when you see them out in your community, or want your organisation or support group to be invited to a local engagement event, your voice will help shape the future of health and care across Cornwall and the Isles of Scilly.”

How to get involved

🩵 Complete the online survey: https://letstalk.cornwall.gov.uk/embeds/projects/34964/survey-tools/52241

🩵 Discover NHS teams in your community — look out for NHS stands, information points and pop-ups in local venues and at community events.

🩵 Email the NHS team to ask for your organisation or support group to be invited to a local engagement event happening over the next few months: ciosicb.engagement@nhs.net

The survey deadline has been extended to Saturday 31 January 2026.

Details of where NHS teams will be visiting will be shared on NHS Cornwall and Isles of Scilly’s website and social media channels.

The next phase of the campaign, starting in the new year will include a series of local partnership engagement events that will bring local people and stakeholders together to discuss and help shape the delivery of local neighbourhood health plans over 2025-26.