Important update about the NHS IT Issue – Wednesday 12 June
A spokesperson for NHS Cornwall and Isles of Scilly Integrated Care System, said:
“The majority of our IT issues are now resolved, and we continue to provide all our NHS services.
“Thank you for your understanding, support and patience over this time – it is very much appreciated.
“We can confirm all GP and outpatient appointments, planned operations and procedures are going ahead today and patients should please come to the GP surgery, hospital or health centre as planned. Anyone who has had an appointment postponed yesterday will be contacted directly to agree a new date.
“Some areas are still under pressure as a result of the outage, this includes in our emergency department and ambulance handovers. Unless it’s a life or limb threatening emergency, we are asking people to use other services so we can help those who need it the most.
“Please continue to access the most appropriate service including your own GP surgery, local pharmacies, NHS 111, minor injury units and urgent treatment centre – please check locations, waiting and opening times online as your nearest may not be your quickest: https://royalcornwallhospitals.nhs.uk/waiting-times/urgent-care/
“We are grateful to our staff who worked together to continue to provide services and to minimise disruption for patients wherever possible during this time. Thank you.”
Statement on NHS IT issue updated 1800 11 June 2024
A spokesperson for NHS Cornwall and Isles of Scilly Integrated Care System, said:
Our IT systems are coming back online after a network outage earlier today. The work to restore these will continue throughout this evening and overnight.
Outpatient appointments, planned operations and procedures will be going ahead tomorrow and patients should come to the hospital or health centre as planned. Anyone who has had an appointment postponed today will be contacted directly to agree a new date.
GP surgeries will be open and people who have GP appointments should continue to attend, as planned.
To help our teams whilst we get back to normal, if you do need urgent care today, please use 111 online or by phone for advice on the most appropriate place for your care. Latest waiting and opening times for minor injury units are available online: https://royalcornwallhospitals.nhs.uk/waiting-times/urgent-care/
In a life-threatening emergency, please continue to call 999.
Statement issued at 1630 11 June 2024
A spokesperson for NHS Cornwall and Isles of Scilly Integrated Care System, said: “We have been experiencing significant IT issues across our hospitals and other NHS locations.
“Business continuity plans are in place and our clinical teams continue to provide patient care and treatment. We have identified the problem and are currently restoring systems.
“Whilst we resolve the problem, which is a local issue and not a cyber attack, we may need to reschedule some planned outpatient appointments and operations. We will contact patients directly and are sorry for the inconvenience this may cause. Please do not call our hospitals unless it is urgent.
“To help our staff at this time, please continue to use the most appropriate service for your needs, including Minor Injury Units, pharmacies and NHS111 online. In a life-threatening emergency continue to call 999.”
We will continue to provide further updates on our social media accounts