Consultations

We gather feedback from people through various engagement opportunities, such as events, questionnaires and consultations.

When we have an active consultation we will provide information about it here.

We will tell you:

  • what the issue is
  • provide information about the issue
  • tell you how you can become involved

Involving people in the development of healthcare services helps ensure that we commission the right services to meet your needs.

Dementia improvement

In December 2018 NHS Kernow commenced a programme of dementia improvement. Since then we have worked with GP surgeries in Cornwall and 120 care homes to ensure peoples diagnosis of dementia has been recorded correctly.

We have a Cornwall Dementia Partnership which brings dementia action alliances together with the:

This partnership focuses on key areas and helped to develop themes for public events held in 2019 and 2020.

NHS Kernow arranged an initial living well with dementia development day on 15 May 2019 to work with patients, carers and stakeholders in identifying areas of improvement and areas that were working well in Cornwall. This was followed up with sessions in St Austell, Pool and Liskeard. All of these had been well attended and stakeholders were great in sharing their ideas of what support in the community could look like.

We are keen to see how we can improve, update and make the best use of our Dementia Roadmap website. We want to hear what people say would benefit them to see. Email our engagement team if you have any comments.

Ear wax removal

We are committed to reviewing the provision of services for the removal of clinically indicated troublesome ear wax within primary and secondary care.


The NHS Kernow ear wax removal engagement report (PDF, 754 KB) supported the recommendations report for the future commissioning policy.

Your healthcare choices and access to services

NHS Cornwall and Isles of Scilly has commissioned a market research survey to better understand how and why people in Cornwall make the choices they do about healthcare needs, and to help improve the ways for people to access the right service at the right time. The survey is being conducted by a specialist company called Marketing Means.

Some of the survey will be conducted by telephone, so local residents might receive a phone call asking them to take part. And some of the survey will be carried out face to face in Cornish towns (Penzance, Camborne, Redruth, Falmouth, Newquay and Bude). A big thank you in advance to all participants for giving us your time and your help.

Anyone who has not already completed the survey is encouraged to do so. We are keen to gain the views of people right across our county.

Take the survey now.

Page last reviewed: 8 July, 2022

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